What happens if I am dissatisfied with my order?
If you are dissatisfied with your order for any reason, we will refund the purchase price of that item with the following provisions: 1) All items must be returned in their original packaging at your expense. 2) Once the returned item is received, we will refund your purchase price minus the original shipping cost (or applicable portion of the shipping cost).
What happens if there is a mistake made in my order?
We will send you an order confirmation via email after the order is placed. Please check your order confirmation promptly to be sure that you have ordered the correct items, quantities of items, and that your shipping address is accurate. If you discover a mistake in your order, contact us ASAP via email (info@grancaffevuotto.com) or via phone 1 (800) 861-5440 ext. 702 - hours: MON-FRI 9:30 a.m - 5:30 p.m. If for any reason we have made a mistake processing your order, we will immediately make the necessary changes to your order and ship it at our expense. If you have made a mistake in placing your order, then you will be responsible for the UPS redirect fee (starting at $12) which will be debited to your account.
What happens if my order arrives and something is damaged?
If you receive your order and any portion of your order is damaged, we will replace those damaged items at no cost to you. To receive your replacement items, please send us an email within 30 days of receiving your order with an explanation of how the damage occurred along with photos of the damaged items. We will then process your claim and ship the damaged items.
What happens if my order is lost?
Your order has an UPS tracking number that will be provided to you in your order confirmation. If for any reason the package does not arrive on time, then we need to wait 24 business hours before we can initiate a claim with UPS. In some cases, UPS delivery personnel mistakenly deliver the package to your neighbor. When we file a claim for a lost package with UPS, we first wait for UPS to notify us that the package has been lost and then we will reship the order.
